Conax welcomes Isa Xia

Isa has recently joined Conax as a member of our Inside Sales and Logistics Team in our Shanghai office, providing logistical support. Prior to joining us, Isa worked for a Shanghai trade company where she managed customer accounts, shipments and service.

In her spare time, she enjoys playing badminton and table tennis, watching movies and animation and spending time with her friends.

With her previous inside sales experience and track record of reliability and accuracy, we’re thrilled to have Isa on our team. Welcome!

Conax to attend Power-Gen International in Las Vegas

Largest Gathering of Power Professionals Takes Place December 5-7

We’re off to Las Vegas December 5-7 to talk trends, new technology and problems facing the power generation industry. We’ll join 1,400 exhibitors at the largest gathering of power professionals worldwide.

Attendees will learn from power generation experts about cutting costs, reducing risk and maximizing efficiency.

Eliminating premature sensor failures

At this year’s show, we’re exhibiting our patented Spring Loaded Exhaust Gas Sensor. Standard exhaust gas sensors in 7F and 9F gas turbines are at risk for premature failure. As temperatures rise, the radiation shield and sensor sheath expand at different rates, forming a gap between the seat and the radiation shield and the stop on the sensor. The sensor vibrates and the tip eventually breaks, causing the sensor to fail and the gas turbine to trip.

Conax created the Spring Loaded Exhaust Gas Sensor, featuring a high-temperature compression spring that is inserted between two spacer tubes. The spring minimizes vibration, which means the sensor is less likely to fail and break. This solution has proven to increase sensor life and provide thousands of hours of operation without failures, preventing down time and saving money. Click here to view a video demo.

For more information on the show, visit power-gen.com.

If you’re at the show, stop by Booth 6537 and see us!

Conax is bringing EtchDefender™ to the largest microelectronics event in Europe

Visit us at Booth #B1-444 from November 14-17

Conax will be at SEMICON Europa with EtchDefender™ Technology

We’re headed to Munich, Germany from November 14-17 to SEMICON Europa. This is an exciting event, as it’s an opportunity to exchange ideas about electronics with experts from all over the world.

Extending the life of thermocouples

We’re proud to bring EtchDefender™ to SEMICON Europa. This patent-pending technology, developed by Conax, extends the life of quartz thermocouple sheaths in certain epitaxial reactors. With Conax’s patent-pending EtchDefender™ coating, quartz items exposed to temperatures up to 1200˚C and Hydrochloric etch cleaning cycles last up to 3x longer, reducing the frequency of maintenance cycles required to keep tools up and running.

See how EtchDefenter™ can extend the life of thermocouples

See us at booth #B1-444.

 

Conax welcomes Andrea Shriver to the team

 

Andrea studied art in college but quickly found a knack for customer service and management. This led her to Conax, where she works on our sales team, quoting and processing orders for our customers.

When she’s not at work, she enjoys music and concerts, traveling, painting and watching hockey.

Welcome, Andrea!

 

A Spring Loaded Solution

When standard exhaust gas sensors in 7F and 9F gas turbines routinely failed prematurely, our team of engineers devised a solution to extend the life of the sensors and eliminate premature failures.

Challenge

Standard exhaust gas sensors in 7F and 9F gas turbines are at risk for premature failure. As temperatures rise, the radiation shield and sensor sheath expand at different rates, forming a gap between the seat and the radiation shield and the stop on the sensor. The sensor vibrates and the tip eventually breaks, causing the sensor to fail and the gas turbine to trip.

Solution: Spring loaded gas exhaust sensors from Conax

To prevent this from occurring, Conax created the spring loaded gas exhaust sensor. The spring loaded gas exhaust sensor is a high temperature compression spring that is inserted between two spacer tubes. The spring minimizes vibration, which means the sensor is less likely to fail and break. This solution has proven to increase sensor life and provide thousands of hours of operation without failures, preventing down time and saving money.

Watch the video below to see a demonstration.

To learn more about the spring loaded gas sensor, email Rick.Lyon@ConaxTechnologies.com.

 

Conax will attend 7EA Users Groups Annual Conference October 24-26

Conax Technologies will head to St. Augustine, Florida for the 7EA Users Groups Annual Conference from October 24-October 26.

Topics of discussion include failures and problems of R-1/S-1 clashing reports, repair facility successes and challenges, reducing costs, controls and auxiliaries and 7EA units.

To view a conference agenda or to learn more about this conference, click here.

We’ll be at Booth 48. If you’re at the conference, stop by!

 

Conax Technologies welcomes Adrienne Fortini to our growing team

This summer, we welcomed Adrienne to our customer service team. Prior to joining Conax, Adrienne worked at FedEx Trade Network as a Senior Import Coordinator in the Customer Service Department.

She received her Bachelor of Arts degree in international relations, European studies and Latin American studies from Canisius College.

Adrienne is well-rounded—when she’s not at work, she enjoys Brazilian Jiu-Jitsu, photography and traveling. We’re happy to have her on our team!

Solid State Technology warns of silicon wafer shortage

In a recent article published by Solid State Technology, the electronics manufacturing website warns that there will be less silicon wafers available in 2018.

Perhaps most interesting, suppliers have withdrawn approximately 25% of the peak capacity for 200mm wafers. Of those left, approximately 65% is used for epitaxial (epi) wafers.

Read the full article here.

Conax welcomes Joyce Zhang to the team!

As our Account Manager for Distribution & Partner Sales in Shanghai, Joyce brings years of relevant industry and sales skills to Conax.

Prior to joining Conax, Joyce was the performance leader in sales at a Shanghai distribution affiliate for a US-based Fortune 200 manufacturer of industrial products. In addition to her own customer outreach efforts, Joyce also managed a six-person team targeting industries that are relevant to Conax and its customers.

Prior to her experience in Shanghai, Joyce lived and worked abroad where she led sales efforts to bring organic and high-end Asian foods to consumers in Australia. These diverse and rich experiences have given Joyce the tools and knowledge to help our team support our distributors and partners throughout China and neighboring countries.

In her free time, Joyce enjoys hiking, swimming, reading, playing the piano, shopping, and watching movies with friends.

Welcome aboard, Joyce!

World-class in customer satisfaction

A Net Promoter Score asks a single question, “How likely are you to recommend this business to a friend or colleague?” Those asked rate from a scale of 0 to 10 the likelihood they’d recommend a company’s products or services.

The Net Promoter Score has an index ranging from -100 to 100 that measures the likelihood a customer will recommend a company to others. Regularly analyzing a score is important for gauging overall customer experience.

Conax ranks high

A net promoter score of 70% or higher is considered world class. So far in 2017, we’ve averaged a score of 74.8%. It’s important to us that each interaction a customer has with us is a superior one and we will continue to do just that.

To learn more about Net Promoter Score, visit http://www.medallia.com/net-promoter-score.